Shaw RV Service DepartmentWade and his staff did an outstanding job in repairing my ROCK SOLID CUSTOM CARGO trailer.
The mfg. used such a thin roofing product that the snow warped it beyond repair. He also found that the factory installed their roofing material over the sub base which had stones or foreign material on it, thus starting to make holes from the underside that were going to leak soon.
He and the staff made sure the job was done the correct way and did NOT cut any corners, in fact they went beyond to make sure I was happy with the end product. They were the ONLY one around that would even look at the repair to give me a quote.
What a great professional service department.
THANKS WADE!!!!! - Rod from Louisburg, NC
Awesome Customer ServiceWe just purchased a NoBo 19.8 RV from Shaw. They have the best customer service both in sales, finance, walk through and parts. We dealt with people from each dept and had awesome people to work with. They go over everything and answer any questions you have. They take their time and don’t mind crazy questions as it is our first RV. We really appreciate Jonathan, Skip, Aaron and Kristi being so patient with us! Thanks so much for a great experience!!! - Christine from Durham, NC
ServiceThe service department did an outstanding job of repairing my fifth wheel. The service advisor Jon DeVaughn kept me informed of the repairs. He explained in detail the cost and time to make the repairs. I needed my fifth wheel back for a planned trip and Jon made sure the work would be completed. Jon was very professional and answered all my questions in a timely manner. Jon is a great employee who cares about the customer. - Tony from Bracey, VA
Ricky Brown did a fantastic job showingRicky did a good job explaining the strengths of each unit. - Dottie from Clarksville, VA
Great ExperienceWe purchased our 2021 Dutchman Astoria 3553MBP yesterday from Shaw RV.
Our sales professional was Ricky. We met Ricky in January at the Greensboro RV show. We weren't ready to buy yet but after meeting Ricky and spending time with him at the RV show we knew who we wanted to buy our next camper with if at all possible.
When we were ready to buy 2 weeks ago Ricky was there and waiting on us. He showed us several units and spent quality time with us and again no pressure at all from Ricky or Shaw RV.
Ricky had the identical unit on the lot like the one we fell in love with at the RV show. I can't say enough good things about Ricky and Shaw RV. Ricky is a 5 ?? Sales Professional .
Thank you Ricky and Shaw RV ,
Britt and Jane Hunsucker - Britt from Salisbury, NC
ServiceVery good service Clint and Skylar are great and all the technicians - Mark from Louisburg , NC
Great experience at Shaw RVWhat a great experience at Shaw RV.
After a 22 year sabbatical from camping we were finally ready to jump back into the RV lifestyle and we made the decision to purchase our 5th wheel from Shaw RV. We did so after checking the reviews of all the local RV dealerships and found that hands down Shaw RV was the clear front runner. We felt comfortable using Shaw based largely on the numerous positive reviews we read. Our own personal experience mirrored those reviews. While we did hit a few bumps in the road, and experienced a few minor issues, Shaw was quick to fix the issues and make it right. All of the problems we encountered were minor Manufacturer issues and Shaw went above and beyond to fix them in a timely manner.
Everybody we dealt with at Shaw was nice and welcoming, they really make you feel like you are part of the family. From Ricky and Paul in sales to Clint, Skylar and Paul in maintenance and the owner Jeff, they went out of their way to make our experience a positive one. We are completely comfortable recommending Shaw RV for all of your camping needs.
- James from Raleigh, NC
Excellent and Outstanding RV dealersThe sales team is very good and will find an option for you, If not there, ask for options. What is really outstanding is the customer support (sales, parts,warranty). Jeff and his team goal is to assure you are satisfied at all time. My experience is the best I ever had, and it is my 7th RV. Regarding warranty, while other dealers had issues solving defects, I had none with Shaw dealer, Shaw team knows how deal with Keystone to assure customer be 100% satisfied. Don't go other place , go to where you are going be a priority at all time - Pedro from Rolesville, NC
Great people, great deal, excellent customer serviceWe were camping in the Raleigh area over 4th of July and on a whim decided to stop in and look at travel trailers to potentially upgrade our existing setup. We spent a couple of hours on site with the kids having a great time looking through potential options. Amazingly enough, they let us off the lot after all of that without any hard pressure sales. We were only in town a couple of days, but when we decided to pull the trigger they were extremely helpful making it all happen. The new trailer was delivered as promised and with everything we expected and even a little something extra as a thank you. This is our third travel trailer and I have had good experiences with each dealer, but Shaw went above and beyond to make the deal happen. I look forward to dealing with them in the future! - Ammon from Lake Park, NC
Best Service Department PeriodIn and out in 5 business days. Tech was there to explain and answer all my questions. The invoice was reasonable on top of all that. Everyone we had a chance to interact with were pleasant and knowledgeable about their jobs. I will never go anywhere else for my Fifth Wheel service. Thanks Team for a pleasant experience. - Johnny from Henderson, NC
Purchase of Used RVEveryone at Shaw scored a 5 with us! That includes Ricky, Paul and the guys who prepped and did the walk thru on pick up. There was no high pressure from Ricky and we could not be more pleased with Shaw. I would recommend them to anyone who is shopping for a RV. - Ronnie from Zebulon, NC
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